Zillion Techs aims to provide reliable SWIR image sensors, infrared vision camera, SWIR lenses & accessories, as well as satisfying support services to each of our customer. We expect every customer could be happy with the products they purchased from us. What if the product failed to make customer happy? Don't worry. We know what to do.
If the product does not meet your requirement, or the product has problems in working properly, inform our support team immediately. Our support team will assess the problem and confirm if the product needs to be returned for exchange or repair.
Before returning the product, please fill out the RMA Form provided by our support team. Then our team will inform you how to proceed upon receiving the RMA Form.
If you need assistance in setting up or operating the product, our technical support services are always available, so as to ensure prompt expertise and assistance can be offered in time.
Rest assured, there is always a way for us to make you happy.